Join the Erie family!

Thank you for your interest in employment opportunities at the Erie family of health centers. Whether you are just embarking on a new career or have years of experience in your field, you’ll enjoy comprehensive benefits, competitive wages and a wide range of professional development opportunities as a member of the Erie family.

Erie Family Health Center is an equal opportunity/affirmative action employer. We recruit, hire, train and promote applicants and employees without regard to race, color, religion, national origin, gender, age, ancestry, sexual orientation, disability, handicap or veteran status.

Current Employment Opportunities

Bilingual Call Center Operator

(WT) #021001

Provides appropriate routing handling of all incoming telephone calls for the health center. Diverts call to voicemail locations as needed or records and distributes accurate messages. Answers all telephone inquiries regarding the daily appointment schedule, provider/clinic staff availability, and general patient information.

Requirements: Bilingual (Spanish/English) required. High school diploma and one year related medical office or customer service experience. Switchboard operator experience preferred. Strong interpersonal skills and ability to communicate effectively in Spanish and English required. Experience as a medical office assistant or in any career related to medical field preferred.

Bilingual Call Center Operator (flex)

(WT) #120908

Provides appropriate routing handling of all incoming telephone calls for the health center. Diverts call to voicemail locations as needed or records and distributes accurate messages. Answers all telephone inquiries regarding the daily appointment schedule, provider/clinic staff availability, and general patient information.

Requirements: Bilingual (Spanish/English) required. High school diploma and one year related medical office or customer service experience. Switchboard operator experience preferred. Strong interpersonal skills and ability to communicate effectively in Spanish and English required. Experience as a medical office assistant or in any career related to medical field preferred.

Bilingual Certified Medical Assistant

(WT) #120906

Assists professional clinical staff by performing routine patient care, laboratory and clerical procedures to support the delivery of patient care.

Requirements: Bilingual (Spanish/English) required. Completion of Medical Assistant program; one to two years experience preferred. Experience working with all populations in family practice models a plus. Certified by the American Association of Medical Assistants preferred.

Bilingual Certified Medical Assistant

(HP) #021003, #021005

Assists professional clinical staff by performing routine patient care, laboratory and clerical procedures to support the delivery of patient care.

Requirements: Bilingual (Spanish/English) required. Completion of Medical Assistant program; one to two years experience preferred. Experience working with all populations in family practice models a plus. Certified by the American Association of Medical Assistants preferred.

Bilingual Lab Assistant

(WT) p/t #090911

The principal duties of the Lab Assistant are to perform phlebotomy, specimen preparation and other basic laboratory procedures. The Lab Assistant maintains daily quality control, records and maintains appropriate logs, and alerts providers of any abnormal results. Responsible for preparing inventory and order supplies, and maintaining lab results/medical records audits.

Requirements: High school diploma required. Bilingual (Spanish/English) required. Certification of Medical Assistant or Phlebotomist training. 1-2 years experience preferred.

Bilingual Service Clerk

(WT) #120907

Works under the direct supervision of the Manager of Clinical Operations. Provides clerical support to all providers in assigned area, greets registered patients for appointments at the assigned location and collaborates with other team members to assist patient walk-ins.

Requirements: Bilingual (Spanish/English) required. High School Diploma Required. One year experience in medical office or equivalent experience in two or more patient support areas including patient reception, registration and appointment preferred. Computer and office machine skills. Excellent customer service and interpersonal skills. Ability to provide in a team-oriented environment.

Bilingual Service Clerk
(HH) #011005

Works under the direct supervision of the Manager of Clinical Operations. Provides clerical support to all providers in assigned area, greets registered patients for appointments at the assigned location and collaborates with other team members to assist patient walk-ins.

Requirements: Bilingual (Spanish/English) required. High School Diploma Required. One year experience in medical office or equivalent experience in two or more patient support areas including patient reception, registration and appointment preferred. Computer and office machine skills. Excellent customer service and interpersonal skills. Ability to provide in a team-oriented environment.

Director of Finance

(WT) #010903

Under the general direction of the Chief Financial Officer, the Director of Finance directs and oversees all general accounting and patient billing functions and establishes appropriate internal controls necessary to ensure accurate accumulation and reporting of financial data and the preparation of materially accurate financial statements. Ensures the success of the annual audit.

Requirements: Bachelor’s degree in accounting or finance required with core knowledge of accounting principles, CPA or MBA a plus. Five to seven years directly related accounting and management experience preferred in health care non-profit with grant funding or FQHC. Knowledge of fund-based accounting systems; proficient in using computer based spreadsheet and accounting applications. Demonstrated ability to supervise, lead, instruct and develop employees.

Housekeeper

(WT) p/t #021002

Performs general daily cleaning in facility areas including dusting, vacuuming, and trash removal. Cleans and services clinical work areas, exam rooms, restrooms, laboratories, and hallways.

Requirements: Basic literacy skills, and must be available to work part time evening hours. Housekeeping skills preferred, not required. Bilingual (Spanish/English) preferred, not required.

Help Desk Specialist I

(WT) #021004

Provides technology support to end users throughout the organization. Troubleshoots information technology issues, including software, hardware and entry-level networking issues. Installs and updates desktops, laptops, PDA’s, phones, peripherals and related software.

Requirements: Knowledge of PC support and working in a help desk environment. Knowledge of Microsoft operating systems, and Office Suite. Basic knowledge of networks and servers. Excellent interpersonal and communication skills. Associate’s Degree in a computer technology field, or comparable certification required. Must be able to lift weights of up to 50 pounds. Some travel required.

Medical Records Clerk

(HP) p/t #011008

Maintains patient information through retention, storage, filing and retrieval of medical records. Receives, sorts, and files loose reports received from internal departments as well as from other health care facilities. Assists with the implementation of computerization by acquiring a working knowledge of Resource America Medical System (RAMS/V).

Requirements: Six months experience in Medical Records department. Experience in Medical Office Assistant, prior physician’s office experience is beneficial or in any career related to Medical field preferred. Fluency in English language (both oral and written). Bilingual (Spanish/English).

Patient Benefit Advocate

(WT) p/t #120902

Patient Benefits Advocates are responsible for registering patients, inputting charges, scheduling and verifying appointments, collecting payments at the time of service, applying fee scales appropriately, safeguarding cash and verifying insurance, and any other front office functions as deemed necessary. Functions collaboratively with other Patient Support Services, Patient Benefits Advocates and other clinical services to ensure efficient, friendly, cost-effective service.

Requirements: Knowledge of medical office computer applications is beneficial. Prior physician’s office experience is beneficial. Computer applications experience with Microsoft Office products. Ability to work in a challenging team environment. Excellent customer service and interpersonal skills. Bilingual fluency (English/Spanish). High School diploma or the equivalent.

Patient Benefit Advocate
(HP) p/t #120904

Patient Benefits Advocates are responsible for registering patients, inputting charges, scheduling and verifying appointments, collecting payments at the time of service, applying fee scales appropriately, safeguarding cash and verifying insurance, and any other front office functions as deemed necessary. Functions collaboratively with other Patient Support Services, Patient Benefits Advocates and other clinical services to ensure efficient, friendly, cost-effective service.

Requirements: Knowledge of medical office computer applications is beneficial. Prior physician’s office experience is beneficial. Computer applications experience with Microsoft Office products. Ability to work in a challenging team environment. Excellent customer service and interpersonal skills. Bilingual fluency (English/Spanish). High School diploma or the equivalent.

Pediatrician (all sites)

(On Call/Occasional) #060715

Will provide comprehensive primary health care service to Health Center patients in the prevention, diagnosis and treatment of disease. Acts as primary health care provider with the scope of his/her primary care specialty. Performs physical examinations on new and return clients. Refers patients to specialists as necessary. Documents all patient care activities. Maintain a productivity level necessary to reach mandated annual level of encounters.

Requirements: Board Certified in Pediatrics. Licensed physician in Illinois. At least 3 years of experience in community health preferred, proficiency in medical Spanish required.

Pediatrician

(WT) #011002

Will provide comprehensive primary health care service to Health Center patients in the prevention, diagnosis and treatment of disease. Acts as primary health care provider with the scope of his/her primary care specialty. Performs physical examinations on new and return clients. Refers patients to specialists as necessary. Documents all patient care activities. Maintain a productivity level necessary to reach mandated annual level of encounters.

Requirements: Board Certified in Pediatrics. Licensed physician in Illinois. At least 3 years of experience in community health preferred, proficiency in medical Spanish required.

Psychiatrist

(WT/HP) #050907

Diagnose, treat and help prevent mental disorders in a community health center setting. Prescribe and monitor medication. Collaborate with Medical providers and BH team. Provide continuity of care to each patient. Be responsible for supervising and mentoring residents regarding psychiatric diagnosis, treatment and prevention of mental disorders. Create and teach a Behavioral Health curriculum to Family Practice Residents in collaboration with the Family Practice Program Director.

Requirements: M.D. or DO from accredited institution. Licensed as a physician in Illinois. Federal DEA license. Board certified or Board eligible in specialty. CPR certification. Bilingual (English/Spanish) required.

Telephone Triage, RN
(HP) flex/casual: #010806

Utilizes clinical judgment, the nursing process, and decision support tools (protocol or guidelines) to provide care to individual patients over the phone. Applies human relation skills and customer service skills in providing patient care and establishing good rapport. Performs a systematic, comprehensive interview of the caller/patient to determine the urgency of the patient’s problem and makes referrals to the appropriate level of care within an appropriate period of time. Schedules same-day appointments or follow-up appointments and provides counseling, home treatment advice, and crisis intervention according to established protocols and standards of care.

Requirements:Graduate of an accredited school of nursing. Current Illinois R.N. License. CPR Certification. 1 to 3 years experience in community health setting or comparable experience. Knowledge in current concepts of medical-surgical, pediatric, obstetrics/gynecology, behavioral health, and pharmacology. Strong interpersonal and written communication skills. Bilingual (English/Spanish) required.

*last updated on 3/4/10

Clemente = Erie Wildcats Student Health Center, Roberto Clemente Community Academy
EHH = Erie Helping Hands, 4759 North Kedzie Avenue
EWT = Erie West Town, 1701 West Superior Street
EHP = Erie Humboldt Park, 2750 West North Avenue
EHE = Erie Henson, 1326 South Avers
ETC = Erie Teen Center, 1945 West Wilson, 5th Floor
EWS = Erie West Side, 646 North Lawndale Avenue
EDC = Erie Dental Center- Helping Hands, 4751 North Kedzie Avenue
EDCHP = Erie Dental Center- Humboldt Park, 2750 West North Avenue