phone-icon 312.666.3494

Call for information or an appointment.

Suburbs call 847.666.3494

Make An Appointment

Learn how to make the most of your appointment.

  • Your care team wants to be prepared for your visit. That’s why you need to schedule your appointment in advance.

    When you make the appointment, you will need to provide specific information so be sure to have it ready:

    • The first and last name of the patient
    • The date of birth of the patient
    • The Erie location at which you’d like to receive service
    • The name of the doctor or other provider whom you have seen before (unless you are a new patient)
    • A telephone number where we can call you and/or text you to remind you of your appointment


    To make an appointment call us at 312-666-3494 (city) or 847-666-3494 (suburbs) or send us a message through our online patient service,

    Please let the call center operator know if you’d like to schedule back-to-back medical and dental appointments.

    And please let the operator know if you’d like to schedule back-to-back appointments for two children or for an adult and a child. We will do our best to accommodate such a request.

  • If you are insured, please be sure to bring the following information on the day of your appointment:

    • Picture ID
    • Proof of current address
    • Current phone number
    • Medical card or insurance card

    And if you are not currently insured, please bring:

    • Picture ID
    • Social security card (if available)
    • Birth Certificate
    • Any immigration documentation proving residency (if applicable)
    • Proof of current address
    • Current phone number
    • The most recent paycheck stub or a notarized letter verifying income
    • Previous year’s tax return (if available)

    Note: for those who are uninsured, this information will need to be provided every twelve months.

    • If you are a new patient, print and fill out the new patient intake form prior to your visit, and bring it with you to your appointment:

      New Patient Intake Form – English
      Información del paciente nuevo – Español

    • Bring a list of questions and/or symptoms
    • Bring a list of medications you are currently taking including the strength and dosage, or just bring the bottles with you (or take clear pictures of the entire label with your cell phone and bring your phone)
    • Also bring a list of over the counter medicines, vitamins and supplements and/or home remedies you are using
    • Bring a list of known drug allergies
    • And know the name, address and telephone number of the pharmacy you prefer


    If you are a new patient, please arrive one hour before your first scheduled appointment time. If you are a returning patient, please arrive 15 minutes before your appointment to register.

    Be sure to ask questions if you don’t understand something. Be honest with your provider—even about sensitive subjects. Write down instructions given to you by your provider. 


  • Erie Family Health Center accepts many different insurance cards. Which ones depend on:

    • The specific Erie site at which you receive service
    • The hospital you choose (if needed)
    • And whether the patient is a child, adult or pregnant woman


      This list changes; so to find the most up-to-date information, please:

      (1) Visit “Locations

      (2) Click the site at which you want service

      (3) And click “Insurance we accept”

      If you do not currently have insurance, Erie will help you learn if you qualify for coverage under ObamaCare and has staff who will sign up those who do qualify.

      If you have other questions about insurance, please talk to a front desk representative.

      Erie also accepts patients who do not have insurance and offers a sliding fee scale, which depends on your income. And, if you pay on the same day as your appointment, we will offer a discount as well. To qualify for this discount our records must indicate current proof of your income.

      At this time, without the discount, most uninsured patients are charged $35 for a medical visit and a follow-up visit is $15 and most uninsured patients are charged $45 for a dental visit and follow-up visits are $15.


      Our front desk staff will be happy to go over the details of your specific situation. Please print, read, and fill out the below application and bring it to your next appointment to see if you qualify for our sliding fee scale discount program.

      Sliding Fee Scale Discount Application – English
      Formulario para solicitar descuento de pago basado en sus ingresos – Español

  • If you are unable to keep your appointment, please call us at 312-666-3494 or 847-666-3494 at least 24 hours before your visit so that your appointment slot can be given to another patient.

    You can also use to alert us of your need to cancel.

  • If you or a loved one are having a medical emergency, call 911 or go to the nearest hospital Emergency Room.

    Urgent Care

    If you are an Erie patient and are not having an emergency, but are not feeling well at a time when we are not open, call 312-666-3494 (city) or
    847-666-3494 (suburbs).

    We have doctors on call 24/7/365.

    At every site: All of our sites reserve appointment times for unscheduled urgent care for patients. Call 312-666-3494 or 847-666-3494 to make a same day urgent care appointment.

    Do not just go to a site; you must have an appointment.

    Pediatric urgent care (by appointment only) is available in addition for all Erie patients at our West Town site Monday through Thursday, 12:00 – 4:00 PM and 5:00 – 9:00 PM and on Fridays 1:30 – 5:30 PM. Call 312-666-3494 or 847-666-3494 to make a same day pediatric urgent care appointment at West Town.

    Adult urgent care (by appointment only) is available in addition for all Erie patients at our Division Street location, Monday through Friday from 3:30 – 5:30 PM. Call 312-666-3494 or 847-666-3494 to make a same day adult urgent care appointment at Division Street.

    Holiday urgent care and hours of operation: Erie’s hours of operation and sites that are open during holiday periods vary. Current information is always posted on our website, Of course, as a registered Erie patient, you can always reach a doctor–24 hours a day, seven days a week, 365 days a year by calling 312-666-3494 or 847-666-3494.

    After Hours Care: If you’re a registered Erie patient experiencing an after-hours emergency, we’re just a phone call away! An on-call doctor is standing by 24 hours a day, seven days a week, 365 days a year at 312-666-3494 or 847-666-3494.