Contact Us

Erie MyChart Patient Portal

If you are an Erie patient, ask at the front desk or call 312.666.3494 for a link to set up your Erie MyChart patient portal account. Then, through the MyChart app or at you can log in to your Erie MyChart account to message your care team, see your lab results, download your referrals, pay your bills and more.

Do not use Erie MyChart for medical emergencies. If you are having a medical emergency, dial 911 or go to the nearest hospital emergency room.

Phone & Fax

312.666.3494 or 847.666.3494

Our Patient Access Center's business hours are:
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 9:30 AM - 7:00 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 9:00 AM -2:00 PM
Sunday: CLOSED

Please do not use this fax number to send health information.

After Hours
If you are an Erie patient and you are feeling sick, you can call 312.666.3494 or 847.666.3494. An on-call provider is available when you are sick, even when the clinic is closed. Erie can help you with colds/flu, most fevers, sore throats and more. We can give you advice on how to feel better and we can help you decide if you need to see a doctor. The hospital Emergency Room is for very serious problems. If you are not sure, call Erie and we can help you decide.

Mailing Address

Erie Family Health Centers
1701 West Superior
Chicago, Illinois 60622

Leave Your Feedback

Patient satisfaction is very important to us. We welcome your feedback. Please share your feedback with Erie at or call us leave a message on our patient feedback line, 312.432.2760. We will respond to your message within 4 business days.

Please do not use the feedback email or phone number for current health issues. Use Erie MyChart to communicate about current health issues or call us at 312.666.3494 or 847.666.3494.

Contact the Joint Commission

At Erie, we are committed to providing high quality, patient-centered care. We are responsive to patient comments and concerns. However, if you would like to report a concern directly to The Joint Commission, you may do so using the following methods:

You can submit a patient safety concern via the Joint Commission’s online form

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Want Us to Join Your Community Event? Just Ask.

Please visit this page to submit your request for consideration.

Requests must align with and support the promotion of access to health, health education, and foster community engagement. Generally, a request must meet the following guidelines:

  • 60-day notice for health fairs, cultural events, and festivals
  • 90-day notice for sponsorships/health awareness campaigns

Note: Consideration may be given in special circumstances for events with shorter notice.

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