Get your referral questions answered in Erie MyChart. Our Erie MyChart patient portal is a secure, online site where you can access your health information electronically.
You can sign up for Erie MyChart when you are in the health center, at the front desk. Or you can call Erie’s Patient Access Center at 312-666-3494 and a representative can help you get signed up.
Use Erie MyChart to...
- Receive a copy of your referral
- View and request appointments
- Send billing questions
- View your medical record
- Update your personal information
Find Your Referral in Erie MyChart
Log into your Erie MyChart at www.myeriehealth.com. You'll be taken to your dashboard.
Click “Menu" in the top left corner and scroll down to the "Insurance" section, or type "Referral" into the search bar.
You will then be taken to the "Referrals" page, which will list all your documented referrals. You can see here if the referral has been authorized by your insurance. Patients will also receive a MyChart notification when the referral letter is authorized and released to their MyChart to the Letters section.
To view additional referral details and scheduling instructions see the next step. It will show you where to find the referral details in the "Letters" section of MyChart.
To view additional referral details and scheduling instructions use the letters feature in MyChart, go to the main menu and click on Letters.
Click on the referral letter you would like to view and/or print:
Here you will see the referral letter detail. It will include the information you need to make your referral appointment.
Scroll down to the bottom of the Letter detail page to see the scheduling instructions.
Please try requesting a new referral by using Erie MyChart messaging. If you do not yet have account set up, call the Erie Referrals Team at 312-666-3494 (Choose Option 4, then 1). Your provider may want to speak with you before ordering the new referral. They may want you to schedule a telehealth or in-person appointment to discuss your healthcare needs further.
The easiest way to get a copy of your referral is by signing up for MyChart. Your Referral Order will have the phone number to call to schedule your test or appointment. The Referrals Tab from Main Menu will have a list of all your past and present referrals ordered. To view the referral details and scheduling instructions for authorized referrals, use the letters feature in MyChart by going to the main menu and selecting "Letters."
Signing up for Erie MyChart is the quickest way to receive your referral. Patients with Erie MyChart will directly receive their referral authorization letters there with instructions.
If you do not have Erie MyChart, your referral will be mailed to you after it is processed by our Referrals team. Be sure to update your address at the front desk.
We understand that the mail is a little slow at this time. Please allow at least 10 business days for referral to arrive in the mail. Referrals that need “prior authorization” for some insurance plans can take longer.
Yes, however there may be a waitlist or they may only be seeing new patients on specific days and times. Please call the hospital you were referred to, and make the first available appointment that works with your schedule. We recommend calling the hospital to check for any cancellations – you may get an appointment sooner. Telehealth or in-person appointments may be available.
Walking in is not ideal at this time. Instead of walking into a health center, please first call the Erie Referrals Team at 312-666-3494 to request a copy of your referral. We can send it to you through Erie MyChart if you have activated your account, or we can then make sure it is ready for you at the front desk of your Erie health center. We can also give you the number to call to schedule your referral appointment if you have not received a copy in the mail or are not signed up for Erie MyChart just yet.
If you already have an upcoming appointment scheduled at your Erie health center, you can ask your Patient Benefits Advocate at the front desk for a copy of your referral(s) before you leave.
The Erie Referrals Team can help you update your expired or incorrect referral. Please let us know what change is needed and make sure you know the hospital or office’s fax number for Erie to send the updated referral.
Yes we can! Please provide us with the fax number if the hospital is requesting a different number than the one written on your Referral Order.
Yes, you can. You should call the new hospital or office first to confirm that they accept your insurance. You should also call your insurance company and ask about any possible co-pays, deposits or out-of-pocket costs. Once you confirm the location change, you can send a message to Erie through the Patient Portal or give us a call to update your referral.
Patients with insurance – You may take your referral to another in-network provider. You can find another hospital or office where you can make your referral appointment by calling the “Members Services” phone number on the back of your insurance card. If you need an updated referral order, give Erie a call.
Patients without insurance – We can help you find another hospital or office to schedule your referral appointment.
Please make a first attempt to call the hospital or specialist office at the number provided on your referral. If you are still having trouble, or need translation assistance, please give Erie a call at 312-666-3494.
An Erie provider has ordered a referral for you to schedule an appointment for a diagnostic test or to consult with a specialist. If you would no longer like this referral, please give us a call to inform your provider and update your account. If you have not received this referral or are unsure of which one the text refers to, please give us a call to confirm.