At Erie, no one is ever turned away because of their ability to pay. We accept patients who have insurance and patients who do not have insurance.
Payment is preferred at the time of service. You can also make payments in your Erie MyChart account.
See below for the many insurances Erie accepts and for what to do if you do not have insurance. If you have a Medicaid Insurance Plan, you may also be able to get help with transportation. Read more about this under the "Transportation Options (for Medicaid Insurances)" tab.
We also offer assistance with Insurance Enrollment.
Don't Lose Your Medicaid:
GET READY TO RENEW!
What’s changed about Medicaid?
Before the COVID pandemic, you had to renew your Medicaid coverage every year and prove you were still eligible. For the past 3 years, no one has had to do this, and the state of Illinois could not take anyone’s Medicaid insurance away from them. Now, many medicaid members once again have to submit information to prove that you still qualify. (Illinois calls this “redetermination”.)
The State of Illinois is now mailing Medicaid renewal letters to people at the home address they have on file every month. If this letter goes to the wrong address, or if you don't reply within 30 days, you can lose your Medicaid insurance.
Do these things NOW so you don’t lose your Medicaid insurance!
Click Here to Update Your Address on the Medicaid Website
Enter an address where mail can always reach you. You can also call 1-877-805-5312.
Click Here to Set Up an Online "Manage My Case" Account
With this account you can renew your Medicaid insurance more quickly online - instead of sending paperwork by mail. You can also see your renewal deadline in your account.
(Already have a "Manage My Case" account? Click here to login.)
When will I receive my Medicaid renewal letter?
Everyone has a different renewal deadline. The first letters were sent in the beginning of May, but more letters will go out at the beginning of every month.
The most important things to do NOW are:
- Make sure that the Illinois Medicaid office has your current address (here)
- Sign up for a “Manage My Case” account (here). See your Medicaid renewal deadline when you log into your account.
- Watch your mailbox for a letter from the State of Illinois, Department of Healthcare and Family Services and gather your documents and fill out the form, right away when you receive your letter.
If you are a new patient, please print and fill out the new patient intake form (linked below) before your visit, and bring it with you to your appointment.
New Patient Intake Form – English
Información del paciente nuevo – Español
If you have a high deductible insurance, learn about our sliding fee scale in the "patients without insurance" section.
If you have a medicaid insurance plan and need help with transportation, click the Transportation tab above.
Got questions?
Click here to send us an email. Or call us.
Please call 312.666.3494 for the most up to date information and to ensure your plan is accepted.
- Traditional Medicaid
- Aetna Better Health of Illinois
- Aetna Better Health Medicare-Medicaid Alignment Initiative (MMAI)
- BlueCross Community
- BlueCross Community Medicare-Medicaid Alignment Initiative (MMAI)
- CountyCare (Cook County residents only)
- Humana Gold Plus Integrated (MMAI)
- Meridian Health Plan of Illinois
- Meridian Complete (MMAI)
- Molina Healthcare
- YouthCare HealthChoice
Please call 312.666.3494 for the most up to date information and to ensure your plan is accepted.
Commercial Plans
- Aetna HMO/POS
- Blue Cross Blue Shield (BCBS) PPO
- Cigna PPO
- Cigna Local Plus
- Cigna Open Access Plus
- Humana PPO
- Humana HMO/POS
- UnitedHealthcare PPO
- UnitedHealthcare HMO/POS
- Wellcare
Marketplace Plans
- Ambetter
- Blue Cross Blue Choice Preferred PPO
- Cigna Plus with Northwestern Medicine affiliation
- Oscar Health
Please call 312.666.3494 for the most up to date information and to ensure your plan is accepted.
- Traditional Medicare
- Aetna Medicare Advantage
- Aetna Medicare MMAI
- Blue Cross Blue Shield (BCBS) Community MMAI
- Humana Medicare PPO
- Humana Medicare MMAI
- MeridianComplete MMAI
- Tricare (Humana Military)
- United Healthcare MA PPO
- United Healthcare MA HMO
- WellCare Exclusive
Patients without insurance or patients with high deductibles qualify for the sliding fee scale discount.
Patients without insurance are charged on a sliding fee scale, which is based on family size and household income. In order to qualify, patients must provide proof of identification, proof of family size, and proof of income. This information must be renewed every 12 months.
Proof of Income – English
Comprobantes de ingresos – español
You may also print, read, and fill out the below application and bring it to your next appointment to see if you qualify for this program.
Sliding Fee Scale Discount Application – English
Formulario para solicitar descuento de pago basado en sus ingresos – Español
Our front desk staff will use this information to determine your fee. And if you pay on the same day as your appointment, we will provide a discount.
Note: if you have questions about your bill, call 312-666-3494 (city) or 847-666-3494 (suburbs); press 1 for Spanish or 2 for English, then press 4 and then 3 to speak to our patient billing department.
Transportation Options for Certain Medicaid Plans
If you have one of the Medicaid plans listed down below, your plan provides free transportation to and from doctor appointments and pharmacy visits. Depending on which plan you have, you can get bus passes or a van or car ride.
Call your plan 3 or more days before your appointment to schedule a van or car ride.
Calling 10 days before your appointment is recommended to allow time to receive bus passes in the mail.
If you or a caregiver drive to appointments, mileage reimbursement from your insurance may be available. Call your plan 3 or more days before your appointment to ask about mileage reimbursement.
When you call your plan, be prepared to tell the representative:
• Your Name, Member ID or Medicaid ID, and Date of Birth
• Your destination address and appointment time
• If you need to make multiple trips in one day (to the doctor, then a pharmacy for example)
• If you need special accommodations (for example: you have a wheelchair, or you are traveling with an escort)
Call 1-866-329-4701
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-866-600-2139
Options Available: Bus passes, van/car, mileage reimbursement
Call 1-877-860-2837
Option Available: Van/car & Bus Passes
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-877-723-7702
Option Available: Van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 312-864-8200
Options Available: Bus passes, van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Humana Gold Plus Integrated (Medicare-Medicaid Plan) Call: 1-855-253-6867 Options Available: Van/car
Call 1-866-606-3700
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-855-580-1689
Options Available: Bus passes, van/car (when medically necessary)
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-844-644-6354
Options Available: Bus passes, van/car, mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Content: Call: 1-844-289-2264 Options Available: Van/car ***Youth under the age of 18 years old cannot ride independently and must be accompanied by an adult at least 18 years of age or older***
In Illinois: Medicaid Benefits for Immigrant Adults Ages 42 – 64!
There is now a Medicaid health insurance program in Illinois for immigrant adults. Getting healthcare through this program will NOT count against you for the public charge test.
You may be eligible for free health insurance through this new program if you:
- Are 42-64 years old, AND
- Are an undocumented immigrant OR
- A green card holder or legal permanent resident in the U.S. who has had that immigration status for less than five years OR
- Have another immigration status that makes you ineligible for traditional Medicaid; AND
- Have Income under 138% Federal Poverty Level (FPL) which is $1,563 per month for one person.
Covered services include:
- doctor and hospital care
- lab tests
- services such as physical and occupational therapy
- mental health and substance use disorder services
- dental and vision services
- prescription drugs
Nursing facility services and home and community-based services are not covered.
Note: If you are age 65 or older and an immigrant not eligible for Medicaid, you can apply for the Health Benefits for Immigrant Seniors (HBIS) program.
Resources for more information or to help you apply for this program:
- Current Erie patients can call Erie at 312.666.3494 (choose Option 3, then Option 2) OR email patientbenefits@eriefamilyhealth.org
- Get Care Illinois
- ABE: Application for Benefits Eligibility
- Welcoming Centers for Refugee and Immigrant Services or 312-793-2705
- Illinois Family Resource Program or 815-435-7693
Information in Spanish
Information in Arabic
Information in Chinese
Information in Polish
Call (312) 666-3494 to schedule an appointment.
For our suburban locations call (847) 666-3494
If you have one of the Medicaid plans below, your plan provides free transportation to and from doctor appointments and pharmacy visits. Depending on which plan you have, you can get bus passes or a van/car ride.
Call your plan 3 or more days before your appointment to schedule transportation.
Calling 10 days before your appointment is recommended to allow time to receive bus passes in the mail.
If you or a caregiver drive to appointments, mileage reimbursement from your insurance may be available. Call your plan 3 or more days before your appointment to ask about mileage reimbursement.
When you call your plan, be prepared to tell the representative:
• Your Name, Member ID or Medicaid ID, and Date of Birth
• Your destination address and appointment time
• If you need to make multiple trips in one day (to the doctor, then a pharmacy for example)
• If you need special accommodations (for example: you have a wheelchair, or you are traveling with an escort)
Call 1-866-329-4701
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-866-600-2139
Options Available: Bus passes, van/car, mileage reimbursement
Call 1-877-860-2837
Option Available: Van/car & Bus Passes
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-877-723-7702
Option Available: Van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 312-864-8200
Options Available: Bus passes, van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Humana Gold Plus Integrated (Medicare-Medicaid Plan) Call: 1-855-253-6867 Options Available: Van/car
Call 1-866-606-3700
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-855-580-1689
Options Available: Bus passes, van/car (when medically necessary)
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-844-644-6354
Options Available: Bus passes, van/car, mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Content: Call: 1-844-289-2264 Options Available: Van/car ***Youth under the age of 18 years old cannot ride independently and must be accompanied by an adult at least 18 years of age or older***
Stay informed with news and more