We're open on Memorial Day.
Erie Helping Hands and Erie Humboldt Park health centers will be open from 8:30 a.m. to 12:30 p.m. on Monday, May 31 for urgent care and telehealth appointments.
Call 312-666-3494 (city) or 847-666-3494 (suburbs) to make an appointment.
At Erie, no one is ever turned away because of their ability to pay. We accept patients who have insurance and patients who do not have insurance.
Erie Family Health accepts many different forms of insurance.
Payment is preferred at the time of service.
Please print and fill out the new patient intake form (below) prior to your visit, and bring it with you to your appointment:
New Patient Intake Form – English
Información del paciente nuevo – Español
Got questions?
Click here to send us an email.
- Aetna Better Health Medicare-Medicaid Alignment Initiative (MMAI)
- BlueCross Community
- BlueCross Community Medicare-Medicaid Alignment Initiative (MMAI)
- CountyCare (Cook County residents only)
- Humana Gold Plus Integrated (MMAI)
- Meridian Health Plan of Illinois
- Meridian Complete (MMAI)
- Molina Healthcare
- Traditional Medicaid
- Aetna Better Health of Illinois
- YouthCare HealthChoice
Please call 312.666.3494 to ensure your plan is accepted.
- Aetna POS/HMO
- Ambetter
- Humana PPO/HMO/POS
- Blue Cross Blue Shield (BCBS) PPO/ Blue Choice/Blue Choice Preferred
- Cigna PPO/Local Plus/Open Access Plus
- Cigna Plus with Northwestern Medicine affiliation
- UnitedHealthcare PPO/HMO/POS
- Traditional Medicare
- Aetna Medicare Advantage/MMAI
- WellCare Exclusive/Edge Plans
- MoreCare
- United Healthcare MA PPO/HMO
- Blue Cross Blue Shield (BCBS) Community
- Humana Medicare PPO/MMAI
- Tricare (Humana Military)
Patients without insurance or patients with high deductibles qualify for the sliding fee scale discount.
During the coronavirus outbreak, Erie is also offering a special sliding fee scale for telehealth appointments
Patients without insurance are charged on a sliding fee scale, which is based on family size and household income. In order to qualify, patients must provide proof of identification, proof of family size, and proof of income. This information must be renewed every 12 months.
Proof of Income – English
Comprobantes de ingresos – español
You may also print, read, and fill out the below application and bring it to your next appointment to see if you qualify for this program.
Sliding Fee Scale Discount Application – English
Formulario para solicitar descuento de pago basado en sus ingresos – Español
Our front desk staff will use this information to determine your fee. And if you pay on the same day as your appointment, we will provide a discount.
Note: if you have questions about your bill, call 312-666-3494 (city) or 847-666-3494 (suburbs); press 1 for Spanish or 2 for English, then press 4 and then 3 to speak to our patient billing department.
If you have one of the Medicaid plans below, your plan provides free transportation to and from doctor appointments and pharmacy visits. Depending on which plan you have, you can get bus passes or a van/car ride.
Call your plan 3 or more days before your appointment to schedule transportation.
Calling 10 days before your appointment is recommended to allow time to receive bus passes in the mail.
If you or a caregiver drive to appointments, mileage reimbursement from your insurance may be available. Call your plan 3 or more days before your appointment to ask about mileage reimbursement.
When you call your plan, be prepared to tell the representative:
• Your Name, Member ID or Medicaid ID, and Date of Birth
• Your destination address and appointment time
• If you need to make multiple trips in one day (to the doctor, then a pharmacy for example)
• If you need special accommodations (for example: you have a wheelchair, or you are traveling with an escort)
Call 1-866-329-4701
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-866-600-2139
Options Available: Bus passes, van/car, mileage reimbursement
Call 1-877-860-2837
Option Available: Van/car & Bus Passes
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-877-723-7702
Option Available: Van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 312-864-8200
Options Available: Bus passes, van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Humana Gold Plus Integrated (Medicare-Medicaid Plan) Call: 1-855-253-6867 Options Available: Van/car
Call 1-866-606-3700
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-855-580-1689
Options Available: Bus passes, van/car (when medically necessary)
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-844-644-6354
Options Available: Bus passes, van/car, mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Content: Call: 1-844-289-2264 Options Available: Van/car ***Youth under the age of 18 years old cannot ride independently and must be accompanied by an adult at least 18 years of age or older***
Call (312) 666-3494 to schedule an appointment.
For our suburban locations call (847) 666-3494
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