At Erie, no one is ever turned away because of their ability to pay. We accept patients who have insurance and patients who do not have insurance.
Payment is preferred at the time of service. You can also make payments in your Erie MyChart account.
See below for the many types of insurance Erie accepts, and for what to do if you do not have insurance.
If you have a Medicaid Insurance Plan, you may also be able to get help with getting to and from your appointments. Read more about this under the "Transportation Options (for Medicaid Insurances)" tab.
We also offer help with Insurance Enrollment.
Changes Coming to Medicaid:
GET READY!
There are changes coming to who is eligible for Medicaid, and how often someone needs to reapply to keep their coverage. Erie Family Health Centers cares for our patients with or without insurance, but we want to help our patients keep their coverage, if they are eligible.
Changes to Immigrant Eligibility:
As of October 1, 2026, non-pregnant adults will need to have one of these four immigration statuses to qualify for full Medicaid:
- U.S. Citizen
- Lawful Permanent Resident (subject to 5 year waiting period)
- Cuban/Haitian Entrants
- Compact of Free Association (COFA) Migrants
There is no change to eligibility for children under age 19 (All Kids) and pregnant/postpartum individuals (MPE/Moms & Babies). There is no change to eligibility for state-funded Medicaid-like programs, such as AATV, HBIS (program still on pause), or Medicaid coverage for survivors of domestic violence.
Work Requirements:
Beginning January 1, 2027, some adults with Medicaid (known as “ACA Adults”) will need to fulfill a work requirement and prove that they work, volunteer, or go to school to keep their coverage.
This new rule may apply to individuals who:
- are ages 19-64
- do not have a child under 18 residing in your home who is related to you, and
- are not receiving (or entitled to) Medicare Part A or Part B
Many people will be exempt from these new work requirements, including, but not limited to:
- people who are pregnant
- people caring for a dependent child under age 14 or a person with a disability
- people who have health issues that prevent them from meeting a work requirement
Need to Renew Medicaid Coverage More Frequently:
Beginning January 1, 2027, if you are an adult covered by Medicaid, you must submit information to prove that you still qualify – and either meet or are exempt from work requirements – every six months, instead of just once a year. (Illinois calls this “redetermination”.)
Things to Do Now to Get Ready
Don't Lose Your Coverage Accidentally!
The State of Illinois mails Medicaid renewal letters to people at the home address they have on file every month. If this letter goes to the wrong address, or if you don't reply within 30 days, you can lose your Medicaid insurance.
Click Here to Update Your Address on the Medicaid Website
Enter an address where mail can always reach you. You can also call 1-877-805-5312.
Click Here to Set Up an Online "Manage My Case" Account
With this account you can renew your Medicaid insurance more quickly online - instead of sending paperwork by mail. You can also see your renewal deadline in your account.
(Already have a "Manage My Case" account? Click here to login.)
Please visit Medicaid: Get the Facts to learn if the changes apply to you and what to do to keep your coverage.
Did you lose your Medicaid?
Don’t worry! Erie will remain your primary care home. Erie can assist you with other coverage options like the Medicaid FPPE (Family Planning Presumptive Eligibility) Program (temporary health insurance for general and reproductive health visits), the Illinois Breast and Cervical Cancer Program (IBCCP), Title X and our sliding fee scale.
Please do not delay your care. We are here to help!
Have Questions?
Call Erie at 312.666.3494, then press option 4, then option 2.
If you are a new patient, please print and fill out the new patient intake form (linked below) before your visit, and bring it with you to your appointment.
New Patient Intake Form – English
Información del paciente nuevo – Español
If you have a high deductible insurance, learn about our sliding fee scale in the "patients without insurance" section.
If you have a medicaid insurance plan and need help with transportation, click the Transportation tab above.
Got questions?
Click here to send us an email. Or call us.
Please call 312.666.3494 for the most up to date information and to ensure your specific plan is accepted.
Medicaid Plans:
- Traditional Medicaid
- Aetna Better Health of Illinois (Medicaid)
- BlueCross Community (Medicaid)
- CountyCare (Medicaid) for Cook County residents only
- Meridian Health Plan of Illinois
- Molina Healthcare (Medicaid)
- YouthCare HealthChoice (Medicaid)
Medicare-Medicaid (D-SNP) Plans:
- Aetna Better Health (D-SNP)
- Humana (D-SNP)
- Meridian Complete (D-SNP)
- Molina (D-SNP)
Whenever you change your insurance plan, remember to:
- Call 312.666.3494 for the most up-to-date information about plans that Erie accepts - to ensure your specific plan is accepted.
- Also remember to call any other healthcare providers that you see, like specialists or hospitals, to make sure they accept your chosen plan.
Please call 312.666.3494 for the most up to date information and to ensure your specific plan is accepted.
Commercial Plans
- Aetna HMO/POS
- Blue Cross Blue Shield (BCBS) PPO
- Cigna HMO (Connect)
- Cigna Local Plus
- Cigna Open Access Plus
- Humana PPO
- Humana HMO/POS
- Tricare (Humana Military Supplement)
- UnitedHealthcare PPO
- UnitedHealthcare HMO/POS
Marketplace Plans
- Ambetter
- Blue Cross Blue Choice Preferred PPO
- United Healthcare Marketplace
Please note that as of January 1, 2026, Oscar plans are no longer accepted at Erie.
- Oscar Health
Please note that Aetna will no longer be offering these plans as of January 1, 2026.
- Aetna CVS (bronze, silver, and gold)
To select a new plan(s) visit getcovered.illinois.gov during the Marketplace Open Enrollment Period from November 1, 2025 - January 15, 2026.
Whenever you change your insurance plan, remember to:
- Call 312.666.3494 for the most up-to-date information about plans that Erie accepts - to ensure your specific plan is accepted.
- Also remember to call any other healthcare providers that you see, like specialists or hospitals, to make sure they accept your chosen plan.
Erie accepts the following Medicare plans. (Please call 312.666.3494 for the most up-to-date information and to ensure your specific plan is accepted.)
- Traditional Medicare
- Tricare (Humana Military Supplement)
Medicare-Medicaid (D-SNP) Plans:
- Aetna Better Health (D-SNP)
- Humana (D-SNP)
- Meridian Complete (FIDE-SNP)
- Molina (FIDE-SNP)
Medicare Advantage Plans:
- Aetna Medicare Advantage
- Humana Medicare PPO
- United Healthcare MA (PPO/HMO)
Whenever you change your insurance plan, remember to:
- Call 312.666.3494 for the most up-to-date information about plans that Erie accepts - to ensure your specific plan is accepted.
- Also remember to call any other healthcare providers that you see, like specialists or hospitals, to make sure they accept your chosen plan.
Patients without insurance or patients with high deductibles qualify for the sliding fee scale discount.
Patients without insurance are charged on a sliding fee scale, which is based on family size and household income.
- To qualify, patients must provide proof of identification, proof of family size, and proof of income every 12 months.
- You can download the application below, gather your proof of income and family size documents, and bring everything to your next appointment to see if you qualify for this program.
Sliding Fee Scale Discount Application – English
Formulario para solicitar descuento de pago basado en sus ingresos – Español
Our front desk staff will use this information to determine your fee. And if you pay on the same day as your appointment, we will provide a discount.
Note: if you have questions about your bill, call 312-666-3494 (city) or 847-666-3494 (suburbs) and follow the prompts to speak to our patient billing department.
Transportation Options for Certain Medicaid Plans
If you have one of the Medicaid plans listed down below, your plan provides free transportation to and from doctor appointments and pharmacy visits. Depending on which plan you have, you can get bus passes or a van or car ride.
Call your plan 3 or more days before your appointment to schedule a van or car ride.
Calling 10 days before your appointment is recommended to allow time to receive bus passes in the mail.
If you or a caregiver drive to appointments, mileage reimbursement from your insurance may be available. Call your plan 3 or more days before your appointment to ask about mileage reimbursement.
When you call your plan, be prepared to tell the representative:
• Your Name, Member ID or Medicaid ID, and Date of Birth
• Your destination address and appointment time
• If you need to make multiple trips in one day (to the doctor, then a pharmacy for example)
• If you need special accommodations (for example: you have a wheelchair, or you are traveling with an escort)
Call 1-866-329-4701
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-866-600-2139
Options Available: Bus passes, van/car, mileage reimbursement
Call 1-877-860-2837
Option Available: Van/car & Bus Passes
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-877-723-7702
Option Available: Van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 312-864-8200
Options Available: Bus passes, van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Humana Gold Plus Integrated (Medicare-Medicaid Plan) Call: 1-855-253-6867 Options Available: Van/car
Call 1-866-606-3700
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-855-580-1689
Options Available: Bus passes, van/car (when medically necessary)
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-844-644-6354
Options Available: Bus passes, van/car, mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Content: Call: 1-844-289-2264 Options Available: Van/car ***Youth under the age of 18 years old cannot ride independently and must be accompanied by an adult at least 18 years of age or older***
Did you lose your Medicaid insurance?
If you were not able to complete your renewal paperwork before your due date there is a chance that you can still renew your coverage if you send in your paperwork your within 90 days of the day you first lost your coverage.
If the state decides you still qualify, you may be required to select a Medicaid plan, like CountyCare, or you may be automatically enrolled in one the state selects for you:
- If your benefits are processed and posted by the State within 90 days of your loss of coverage, you can be re-enrolled in the Managed Care Plan you had before.
- If your benefits are reinstated and posted by the State after the 90 day grace period, you will have to go through the managed care plan selection process again.
If you are no longer eligible for Medicaid, you have two options:
- Ask if your employer offers health insurance.
- If insurance at work is not available, or it’s unaffordable, you can apply for a health insurance plan through the Marketplace at getcoverelledillinois.gov.
Are you an Erie patient?
We can help! Call us at 312-666-3494 or 847-666-3494.
Would you like more help?
- Call your Medicaid plan for more help.
- CountyCare members: countycare.com/about-countycare/news-and-events.
- Get Covered Illinois: Assisters are available to help, free of charge: https://widget.getcoveredamerica.org/get-covered-illinois.
Call (312) 666-3494 to schedule an appointment.
For our suburban locations call (847) 666-3494
Erie Family Health Centers is recognized by Nurses.com as a 2026 Nursing Top Workplaces Awardee. We have also been recognized for third time by USA TODAY as a Top Workplaces USA for 2026!
We received the 2025 Newsweek Greatest Midsize Workplace Award, the 2025 Top Workplaces Chicago Award, and the 2025 Top Workplaces Bucketlist Frontline Workers Award.
These awards recognize that our shared belief in Erie's mission and values drives everything we do.
If you have one of the Medicaid plans below, your plan provides free transportation to and from doctor appointments and pharmacy visits. Depending on which plan you have, you can get bus passes or a van/car ride.
Call your plan 3 or more days before your appointment to schedule transportation.
Calling 10 days before your appointment is recommended to allow time to receive bus passes in the mail.
If you or a caregiver drive to appointments, mileage reimbursement from your insurance may be available. Call your plan 3 or more days before your appointment to ask about mileage reimbursement.
When you call your plan, be prepared to tell the representative:
• Your Name, Member ID or Medicaid ID, and Date of Birth
• Your destination address and appointment time
• If you need to make multiple trips in one day (to the doctor, then a pharmacy for example)
• If you need special accommodations (for example: you have a wheelchair, or you are traveling with an escort)
Call 1-866-329-4701
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-866-600-2139
Options Available: Bus passes, van/car, mileage reimbursement
Call 1-877-860-2837
Option Available: Van/car & Bus Passes
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-877-723-7702
Option Available: Van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 312-864-8200
Options Available: Bus passes, van/car
For more information or questions about these transportation options, call your plan or visit your plan website.
Humana Gold Plus Integrated (Medicare-Medicaid Plan) Call: 1-855-253-6867 Options Available: Van/car
Call 1-866-606-3700
Options Available: Bus passes, van/car (when medically necessary), mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-855-580-1689
Options Available: Bus passes, van/car (when medically necessary)
For more information or questions about these transportation options, call your plan or visit your plan website.
Call 1-844-644-6354
Options Available: Bus passes, van/car, mileage reimbursement
For more information or questions about these transportation options, call your plan or visit your plan website.
Content: Call: 1-844-289-2264 Options Available: Van/car ***Youth under the age of 18 years old cannot ride independently and must be accompanied by an adult at least 18 years of age or older***