Erie MyChart Resource Center

Access your health information online 24 hours a day, 7 days a week with Erie MyChart. Visit myeriehealth.com in a web browser or download the free MyChart app from Google Play or the Apple App Store.

(Reminder: do not use MyChart to send any messages requiring urgent attention. For urgent medical matters, call Erie. For a life threatening emergency, please call 911 for immediate assistance.)

Welcome to the Erie MyChart resource center.

Erie patients can sign up for Erie MyChart to contact your healthcare provider, request an appointment, see test results, download referrals or school physical forms, and more.

  • Click a link below to find tips to help you get into your Erie MyChart account, and tips on how to find or use features of Erie MyChart. If you still need help,
  • Call Erie at 312-666-3494 and select the MyChart option from the phone options, or
  • If you are at an Erie site and need MyChart help, ask to speak to a care coordinator.

What can I do in MyChart?

MyChart is an important tool to help you manage your healthcare. Watch these videos to explore some common features of MyChart like messaging your provider or seeing your lab results.

Reminder: the steps are the same in the MyChart App or from a web browser, and on your phone, tablet or computer. They just might look a little different.

Managing your health with MyChart (English)

Managing your health with MyChart (Spanish)

When you get care in more than one place (English)

Save time before your upcoming appointment with Erie MyChart PreCheck-in (Spanish)

When you get care in more than one place (Spanish)

Save time before your upcoming appointment with Erie MyChart PreCheck-in (English)

How do I get into my Erie MyChart Account?

Click an option below to learn more. Reminder: the steps are the same in the MyChart App or from a web browser, and on your phone, tablet or computer. They just might look a little different.

Watch the video, or read the steps.

After you have signed up for Erie MyChart, download the MyChart App to sign in.

1. Sign in to google play or apple app store
2. Type in the search bar “MyChart”
3. Press the “Download app” button
4. Once the app is downloaded, press the “Open” button
5. In the MyChart app search bar type in “Erie”
6. Select “Erie” as your organization


Download the MyChart App
Sign up for ErieMyChart
Sign in to Erie MyChart
Forgot my password
Forgot my username
Change the language in Erie MyChart
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Here is a general video about how to sign up for MyChart. Please note that you can only sign up for Erie's MyChart WITH an activation code.

To see what it is like in Erie's MyChart read the steps below the video.

To sign up for Erie MyChart, follow these 2 steps:

1. Get an activation code. Just ask us.

  • Call Erie at 312-666-3494 during normal business hours, and choose the MyChart option in the phone options. OR if you are at Erie, ask the Front Desk staff to help you sign up for Erie MyChart.
  • Erie staff will send a TEXT or EMAIL with a link and an activation code to sign up for Erie MyChart. The text or email link expires in 24 hours. The activation code expires in 45 days, OR at the moment you request a new one.

Tap or click the link. It will take you to myeriehealth.com.

You might have an activation code on your After Visit Summary. If you do, then in a web browser you can go to myeriehealth.com and follow the steps below.

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2. Use the activation code to create your account.

  • Click the link in the text or email that Erie gave you.
  • OR go to myeriehealth.com in a web browser on your smartphone, tablet or computer. Once there, tap the green Sign up now button.

If you clicked the link from Erie, your Activation Code will already be in the box.

  1. If the code is not there, enter it into the activation code boxes.
  2. Enter your ZIP Code, and Date of birth.
  3. Click Next.
  1. Create a Username and Password following the instructions on the screen.
  2. Click Next.
  1. If you want to get email or text notifications when new information is available (like test results or messages from Erie), click Yes to turn it on, and enter your email address and cell phone number.
  2. Click Sign in. You will be taken to your personal Erie MyChart home screen.

If you complete these steps and still have trouble signing in, call Erie during normal business hours at 312-666-3494 and choose the MyChart option in the phone tree. Or if you are at Erie, ask to speak with a Care Coordinator.

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Back to:
Download the MyChart App
Sign up for ErieMyChart
Sign in to Erie MyChart
Forgot my password
Forgot my username
Change the language in Erie MyChart
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To sign in to Erie MyChart From a web browser.

  1. After you have signed up for Erie MyChart, to sign in, go to myeriehealth.com.
  2. Enter your Username and Password.
  3. Click Sign in.
  4. When you click Sign in you will have 1 more step to sign in to your account. This step helps protect your health information. After you click Sign In:
    • MyChart will send a code to the email address or cell phone number in your MyChart account - you choose which one. (The code can only be sent to phone numbers that can receive text messages, or to email addresses, and cannot be sent to home phone numbers. The code is valid for 20 minutes from when you request it).
    • When you get the code, you type it into the box that appears on your MyChart sign in page.
  5. Then, you will be taken to your personal Erie MyChart Welcome Screen.
    If you have not signed up for Erie MyChart yet, you need an activation code from Erie to do so. Call Erie at 312-666-3494 and choose the MyChart option from the phone options. Or if you are at Erie, ask Erie Front Desk staff to sign up.


Back to:
Download the MyChart App
Sign up for ErieMyChart
Sign in to Erie MyChart
Forgot my password
Forgot my username
Change the language in Erie MyChart
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Read the steps or watch a short video.

To reset your password in Erie MyChart:

  1. At myeriehealth.com, tap or click Forgot password?
  2. Enter your username, zip code, and date of birth.
    If you do not remember this information, call Erie during normal business hours at 312-666-3494, and choose the MyChart option in the phone options. Or if you are at Erie ask to speak with a Care Coordinator.
  3. Click Next. A page will appear asking you to verify your identity.

Next, verify your Identity.

  1. If you have a valid email address on file in Erie MyChart, look for an email from MyChart with a code to verify your identity.
  2. With the code from the email, go back to the Erie MyChart window to verify your identity. Enter the CODE.
  3. Tap or click verify. You will then be taken to your personal Erie MyChart Welcome Screen.

If you still have trouble with your password after doing these steps, or do not have a valid email address on file in your Erie MyChart account, call Erie during normal business hours at 312-666-3494, and choose the MyChart option in the phone options. Or if you are at Erie ask to speak with a Care Coordinator.


Back to:
Download the MyChart App
Sign up for ErieMyChart
Sign in to Erie MyChart
Forgot my password
Forgot my username
Change the language in Erie MyChart
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  1. At myeriehealth.com, tap or click Forgot username?
  2. Enter your First name, Last name, ZIP code, and Date of birth.
  3. Click Submit.

    If you have an e-mail address on file in Erie MyChart, then your Erie MyChart Username will be sent to the e-mail account on file.

If you do not remember any of this information, or if you do not have a valid e-mail address on file in Erie MyChart, please call Erie during normal business hours at 312-666-3494, and choose the MyChart option in the phone options. Or if you are at Erie ask to speak with a Care Coordinator.


Back to:
Download the MyChart App
Sign up for ErieMyChart
Sign in to Erie MyChart
Forgot my password
Forgot my username
Change the language in Erie MyChart
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To change the language of Erie MyChart, in the MyChart App or at myeriehealth.com, click or tap on the small globe icon. It may be near the top OR the bottom of the page.

Then, look for your language in the drop-down menu and click or tap on it.

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Your Erie MyChart account is protected with 2-Step Sign-In.

  • When you sign in to Erie MyChart, MyChart will send a code to the email address OR cell phone number in your MyChart account - you choose which one.
  • When you get the code, you type it into the box that appears on your MyChart sign in page.
  • Please note: For sending the code to phone numbers, the process does not work with home telephone numbers. It only works with a phone number that receives text messages, or by sending the code to your email address. The code is valid for 20 minutes. Please make sure that you have opted in to receiving emails and text messaged from Erie MyChart.

Watch this short video to learn how to get into your Erie MyChart account when it has 2-Step Sign-In.

  • Also, make sure you have a current cell phone number and email address in your Erie MyChart account, so you can easily do your 2-step sign-in and access your Erie health records.

Where can I find ...? How do I ...?

Watch a video and click on the tabs to learn more about things like messaging your provider, seeing your lab results, finding your referral and more.

Things you can do in the MyChart App (English)

Things you can do in MyChart in a web browser (English)

Message my provider

Click here to watch this video showing what it looks like in a web browser. The steps are the same in the MyChart App or from a web browser, and on your phone, tablet or computer. They just might look a little different.

(Reminder: do not use MyChart to send any messages requiring urgent attention. For urgent medical matters, call Erie. For a life threatening emergency, please call 911 for immediate assistance.)

Find my referral

These steps are shown on a tablet. The steps are the same in the MyChart app or in a web browser on a phone, tablet, or computer. They just might look a little different.

Skip to the steps for:
Checking the status of my referral.
Downloading my authorized referral from the letters section.

Log into your Erie MyChart at www.myeriehealth.com.

You'll be taken to your welcome dashboard.

You will receive a MyChart notification when the referral letter is authorized and released to your MyChart account.

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 Find the referral details in the "Letters" section of MyChart.

To view referral details and scheduling instructions use the letters feature in MyChart

  1. Go to the main menu and click on Letters.

  1. Click on the referral letter you would like to view and/or print:

  1. Here you will see the referral letter detail. It will include the information you need to make your referral appointment.

  1. Scroll down to the bottom of the Letter detail page to see the scheduling instructions.


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More questions abour referrals? Try our referrals FAQ

Video Telehealth Virtual Visits

Depending on your device, these instructions might look a little different. Be sure to log in to Erie's MyChart account instead of MyChart from another organization.

Instructions in English.

 

Instructions in Spanish.

Make a Payment

Share Blood Pressure Numbers with My Provider

Sharing Your Blood Pressure Reading in Erie MyChart

When your provider assigns it to you, you can share your home blood pressure readings with your Erie Care Team. This helps track your health over time. The steps are the same using a smart phone, tablet or computer, in the MyChart App or in a web browser. It will just look a little different.

In the MyChart App, log in to your Erie MyChart account.

  1. Scroll down in your home screen feed and find VIEW TASKS.  Then click on VIEW TASKS. (If you don't see the prompt in your home screen feed, search in the menu for TO DO.)
  2. In your TO DO, click on “Check and record your blood pressure and heart rate.” (This task will be visible after a provider assigns it to you.)
  3. Enter your Pulse, Blood Pressure and Weight.
  4. Press DONE.
  5. Then press the BACK (<) Icon at the bottom of the screen.
  6. A Pop-Up will ask you if you want to save your changes. Click SAVE. (If your readings are outside of normal ranges, call your provider to talk about the results.)
  7. Click CONTINUE SAVING. You can now log out of the App.

If you need help with MyChart please ask to talk to an Erie care coordinator. Make an appointment with your provider to review your home blood pressure readings.

PreCheck-In for an upcoming appointment

Sharing my record or getting access to a family member's Erie MyChart record

You might need access to a child or parent's health record. This is called proxy access. You would use this to help manage the health of your child from 0-11 years old, or of an adult when you are in charge of managing their health.

At Erie, 12 - 17 year olds have their own Erie MyChart accounts. We encourage adolescents to have increased ownership of their health information as a part of preparing for the transition of fully managing their own care in adulthood. Click here to learn more about adolescent care at Erie.

Watch the videos below to learn how sharing your record works. Check back at a later date to find updated information about what the steps look like in Erie MyChart.

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Linking my records between more than one healthcare organization (English)

Sharing my record and getting access to a family member's record (English)

Basic features of Share Everywhere in MyChart (Spanish)

Internet and Tech Tips

Health Information online that I can trust

The National Network of Libraries of Medicine (a highly respected government source) reports that the following websites provide the most trustworthy information.

Disclaimer: Remember, the information found on any website does not replace the advice provided by a doctor or clinician!

Medline Plus
medlineplus.gov
A government site funded by the National Institutes of Health and created by a team of medical professionals and librarians. (This entire site can be viewed in Spanish as well, and the site also contains fact sheets in 48 other languages).

CDC
cdc.gov/dhdsp/materials_for_patients.htm
A site with trustworthy fact sheets specifically written to be easy-to-read.

Mayo Clinic
mayoclinic.org/patient-care-and-health-information
The section of the website with easy-to-understand health information.

Family Doctor
familydoctor.org
A trustworthy site created by the American Academy of Family Physicians.

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You can also trust the information on the following sites. They are respected national organizations for the listed medical condition. Many of these websites have a Spanish version as well.

ALZHEIMER’S AND DEMENTIA

Alzheimer’s Association
alz.org

National Institute of Aging
nia.nih.gov

CDC – Alzheimer’s Disease and Healthy Aging
cdc.gov/aging

Alzheimer’s Disease Education and Referral Center
healthinaging.org/tools-and-tips/alzheimers-disease-education-and-referral-center

ASTHMA

CDC – Asthma
cdc.gov/asthma

Illinois Department of Public Health (IDPH) – Asthma
dph.illinois.gov/topics-services/diseases-and-conditions/asthma.html

CANCER

IDPH-Cancer
dph.illinois.gov/topics-services/diseases-and-conditions/cancer.html

American Cancer Society
cancer.org

Centers for Disease Control
cdc.gov/cancer

National Cancer Institute
nih.gov/about-nih/what-we-do/nih-almanac/national-cancer-institute-nci

CHRONIC LUNG DISEASE

American Lung Association
lung.org

National Heart, Lung, and Blood Institute
usa.gov/federal-agencies/national-heart-lung-and-blood-institute

HEARING LOSS

CDC – Preventing Hearing Loss
cdc.gov/niosh/topics/noise/preventhearingloss/default.html

American Association for Retired Persons (AARP) – Hearing Loss
aarp.org/health/conditions-treatments/hearing-resource-center

National Institute on Aging-Hearing Loss
nia.nih.gov/health/hearing-loss-common-problem-older-adults

HEART DISEASE

American Heart Association
heart.org

National Heart, Blood, and Lung Institute
usa.gov/federal-agencies/national-heart-lung-and-blood-institute

HIV

AIDS United
aidsunited.org

CDC – HIV/AIDS
npin.cdc.gov/disease/hiv

IDPH-HIV/AIDS
idph.state.il.us/aids/materials/less.htm

INJURY AND VIOLENCE PREVENTION

CDC – Violence Prevention
cdc.gov/violenceprevention/index.html

IDPH Violence Prevention
dph.illinois.gov/topics-services/prevention-wellness/injury-violence-prevention.html

KIDNEY DISEASE

National Kidney Foundation
kidney.org

American Association of Kidney Patients
aakp.org

ORAL DISEASES

Illinois Department of Public Health (IDPH) Division of Oral Health
dph.illinois.gov/topics-services/prevention-wellness/oral-health.html

American Dental Association
ada.org

STROKE

CDC – Stroke
cdc.gov/stroke

American Stroke Association
stroke.org

SUICIDE PREVENTION

National Institute of Mental Health (NIMH)
nimh.nih.gov

CDC – Suicide
cdc.gov/suicide/facts/index.html

National Alliance on Mental Illness
nami.org/Home

Substance Abuse and Mental Health Services Association (SAMHSA)
samhsa.gov

SUBSTANCE USE DISORDERS

Substance Abuse and Mental Health Services Association (SAMHSA)
samhsa.gov

National Institute of Mental Health (NIMH)
nimh.nih.gov

National Alliance on Mental Illness – Substance Use Disorder
nami.org/about-mental-illness/common-with-mental-illness/substance-use-disorders

VISION LOSS

CDC – Vision Health
cdc.gov/visionhealth/index.htm

National Institutes of Health–Aging: Vision Loss
nih.gov/about-nih/what-we-do/nih-turning-discovery-into-health/aging-vision-loss

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WEBSITES IN SPANISH

The following websites provide reputable health information in Spanish.
Disclaimer: Remember, information found on ANY site does not replace the information provided by medical professionals!

Alzheimer’s Association in Spanish
alz.org/?lang=es-mx
Provides information about caring for an individual with dementia. Conducts research to seek innovative future treatments.

American Cancer Society in Spanish
cancer.org/es.html
Provides information on types of cancer and medications/treatments. Also provides a resource list of support groups.

American Heart Association Fact Sheets in Spanish
heart.org/en/health-topics/consumer-healthcare/answers-by-heart-fact-sheets/respuestas-del-corazon
Provides easy-to-read fact sheets in Spanish.

Arthritis Foundation in Spanish
espanol.arthritis.org/espanol
Provides information on types arthritis and available treatments in Spanish.

CDC Spanish webpage
cdc.gov/spanish
Provides Spanish fact sheets on: cancer, COVID-19, diabetes, birth defects, childhood immunizations, sexually transmitted infections, antibiotics, substance use disorders, tuberculosis, and more.

Healthfinder (Health.gov)
health.gov/espanol/myhealthfinder
Provides easy-to-read information on cancer, diabetes, heart disease, nutrition, exercise, annual exams, immunizations, and more. Contains a search engine for nearby medical services.


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Change the language on my device

Change the language on your i-phone

Change the language on your android device


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If you are have other Erie MyChart questions, call us, or if you are at Erie, ask to speak with a Care Coordinator. Check back regularly for resource updates.

Information to Bring to Your In-person Appointment

Identification:

  • Adult Patients – 18 Years and Older, bring your picture ID (driver’s license, State ID, passport).
  • Patients Under 18 Years, if accompanied by an adult other than the parent or legal guardian, the patient must bring a picture ID and consent form completed and signed by the parent or legal guardian.

Registration Forms:

Insurance information:

Information about your symptoms and medications you or the child patient is taking:

  • Bring a list of questions and/or symptoms
  • Bring a list of medications you or the patient are currently taking, including the strength and dosage,
    • or just bring the bottles with you
    • or take clear pictures of the entire label with your cell phone and bring your phone
  • Bring a list of over the counter medicines, vitamins, supplements and/or home remedies you are using
  • Bring a list of known drug allergies
  • Bring the name, address and telephone number of the pharmacy you prefer
Paying for Your Visit + Insurance We Accept

Payment is preferred at the time of service.
Please bring your:

  • Picture ID
  • Medical or insurance card.

Erie Family Health accepts many different insurance plans.

Click here to see a full list of accepted insurance plans. The insurance plans we accept depend on:

  • The specific Erie site at which you receive service
  • The hospital you choose (if needed)
  • And whether the patient is a child, adult or pregnant woman
  • If you do not currently have insurance, Erie will help you learn if you qualify for coverage.
  • If you have other questions about insurance, please talk to a front desk representative.

If you don't have insurance, or if you have a high deductible

We have a Sliding Fee Scale discount program, which depends on your income. If you’re interested in applying, or to see if you qualify, please bring these items to your appointment:

Our front desk staff will be happy to go over the details of your specific situation.

And, if you pay on the same day as your appointment, we will offer a discount as well.

Save time with PreCheck-in before your appointments

Save time for your appointment with PreCheck-In!

Log in to Erie MyChart a few days before your visit to fill out forms or questionnaires assigned to you, and to update your personal information and insurance ahead of time.

If you are enrolled in Erie MyChart, you can log into your account up to a week before your visit to complete the PreCheck-In process.

You may get a text, email, or notification through the MyChart app, reminding you to do your PreCheck-in. Click on those links to complete the PreCheck-In process.

If you are not enrolled in Erie MyChart, and we have your email address, you may get an email a few days before your appointment with instructions on how to log in.

Front desk staff can also help you enroll in Erie MyChart. In MyChart you can fill out forms or questionnaires assigned to you, update your insurance, make payments, see your lab results, message your provider and more!

Get Ready for Your In-Person Visit
  • Save time with PreCheck-in, by logging in to Erie MyChart a few days before your visit, to fill out forms or questionnaires assigned to you, and to update your personal information and insurance before your visit.
  • Please wear a mask when entering any Erie health center.
  • If you are a new patient, please arrive 30 minutes before your appointment to register.
  • If you are an established patient, please arrive 15 minutes before your appointment.
  • Let the Front Desk team know you have arrived, once you enter the health center.
  • Be sure to ask questions if you don’t understand something. Be honest with your provider—even about sensitive subjects. Write down instructions given to you by your provider.
Get Ready for Your Video Telehealth Visit (for established Erie patients only)

Visit eriefamilyhealth.org/telehealth to prepare for your telehealth video visit. Please remember, for pediatric telehealth video visits the child must be present.

Save time with PreCheck-in, by logging in to Erie MyChart a few days before your visit, to fill out forms or questionnaires assigned to you, and to update your personal information and insurance before your visit.

If You Need to Cancel

If you are unable to keep your appointment, please call us at 312-666-3494 or 847-666-3494 at least 24 hours before your visit so that your appointment slot can be given to another patient.

You can also use myeriehealth.com to alert us of your need to cancel.

In an Emergency

If you or a loved one are having a medical emergency, call 911 or go to the nearest hospital Emergency Room.

Urgent Care
If you are an Erie patient and are not having an emergency, but are sick at a time when we are not open, call 312-666-3494 or 847-666-3494. We have providers on call 24/7/365.

Same day urgent care appointments
All of our sites reserve some appointment times for unscheduled urgent care for our patients. Call 312-666-3494 or 847-666-3494 to ask about a same day urgent care appointment.

Do not just go to a site; you must have an appointment.

After Hours Care
If you’re a registered Erie patient experiencing an after-hours emergency, we’re just a phone call away! An on-call provider is standing by 24 hours a day, seven days a week, 365 days a year at 312-666-3494 or 847-666-3494.

Stay informed with news and more

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