Welcome to Erie Family Health Centers, where healthcare is a right, not a privilege. We
are glad you’re here and promise to treat you with the respect you deserve. We offer high quality health care to anyone, regardless of your background, orientation, or ability to pay for services.
Your Medical Home
At Erie, you will be supported by a care team who will get to know you and your healthcare needs and will collaborate with you on your healthcare goals. Your care team may include doctors, nurse practitioners, nurses, dentists, behavioral health therapists, medical assistants, case managers, health educators and patient benefit advocates.
You will work with your care team to learn about the scope of Erie’s care and the type of services we offer, and create a personalized plan to help you address your health concerns and meet your health goals. This may include health education classes, healthy living programs and other kinds of support to help you manage your own health and access the resources you need.
Most of our medical providers and patient care staff can help you in English or Spanish. If you prefer to speak in another language, Erie will arrange for an interpreter to be available over the phone or by video.
Erie respects your right to receive information in a manner you can understand.
- Erie respects your right to participate in decisions about your care.
- Erie honors your right to give or withhold informed consent.
- Erie protects you and respects your rights during research, investigation, and clinical trials.
- Erie respects your right to receive training and licensure information about the individual(s) responsible for your care.
- Erie respects your decisions about care, treatment, or services received at the end of life.
- Erie respects your right to be free from neglect; exploitation; and verbal, mental, physical, and sexual abuse.
- Erie respects your right to obtain care from another clinician within Erie Family Health Centers and our hospital partners, to seek a second opinion, and to seek specialty care.
- Erie respects your right to select your preferred primary care provider from eligible providers open to new patients.
- Erie respects the right of you and your family to have your complaints reviewed by Erie.
Erie does not discriminate or deny care and honors your values, beliefs, and cultural background and will provide the necessary care regardless of your race, ancestry and national origin, color, religion, gender identity and gender expression, sexual orientation, pregnancy, age, marital status, citizenship, medical conditions, cognitive disability, physical disability, height or weight, mental health conditions, veteran status, or any other basis protected by federal, state and local laws.
Erie respects your right, within the law, to privacy and confidentiality, and will provide you a notice of privacy practices to detail how your personal information is used and protected.
Your Patient Responsibilities
- Provide accurate information to Erie staff including a complete medical history and information about care obtained outside of Erie, such as at a hospital or another clinic.
- Share your expectations about your care with Erie staff.
- Ask questions if you do not understand the
information or instructions given to you.
- Follow instructions given to you by your provider or other Erie staff.
- Accept the consequences if you do not follow the instructions given to you by Erie staff.
- Follow all Erie policies and procedures.
- Communicate with respect and consideration toward all Erie staff and patients in all methods of communication including in person, phone, and written communications over patient portal. Abusive conduct is not acceptable.
- Arrive to appointments on time or call in advance if you cannot keep a scheduled appointment.
- Contribute to the cost of your healthcare.
Erie is available to you any time, when you are sick–even when the clinic is closed. You can call us at 312-666-3494 or 847-666-3494.
Erie can help you with:
- Colds or flu
- Most fevers
- Sore throats
- Vomiting or diarrhea
- and much more
We can give you advice on how to feel better. We can help you decide if you need to see a doctor. If you are sick, you can make a same-day appointment at one of our Erie clinics.
The Hospital Emergency Room is for very serious problems. If you are not sure, call Erie and we can help you decide. This call may be covered by insurance, or if not covered, a sliding scale fee may apply.
Click to download a PDF that explains when to consider calling Erie and when do consider going to the Emergency Department.
Visit our “Paying for My Visit” page to learn more about the insurance we accept at Erie. You can also click below to download handouts that let you see:
- Medicaid and Commercial Insurance we accept
- Insurance We Accept that our Partner Hospitals also Accept (for patients of Erie HealthReach Waukegan Health Center)
- ACA Marketplace Insurance Plans that we accept, that our Partner Hospitals also accept
To get to know the services offered at each Erie site, how to get there, and who our hospital partners are, click below to visit the location webpage for your home site. You can also download the PDF version for your home site if you prefer.
Erie Division Street Health Center Webpage / PDF
Erie Evanston/Skokie Health Center Webpage / PDF
Erie Foster Avenue Health Center Webpage / PDF
Erie Helping Hands Health Center Webpage / PDF
Erie HealthReach Waukegan Health Webpage / PDF
Erie Humboldt Park Health Center Webpage / PDF
Erie Teen Health Center Webpage / PDF
Erie West Town Health Center Webpage / PDF
School-Based Health Centers:
Erie Amundsen School-Based Health Center Webpage / PDF
Erie Clemente School-Based Health Center Webpage / PDF
Erie Johnson School-Based Health Center Webpage / PDF
Erie Lake View School-Based Health Center Webpage / PDF
Erie Westside School-Based Health Center Webpage / PDF
Erie MyChart is Erie’s patient portal. It is an important online tool to help you navigate your care at Erie.
Click here to learn more about Erie MyChart. Click here to visit the Erie MyChart Resource Center, to read and watch videos about Erie MyChart and how to get around in it.
Ask the front desk staff at Erie, or call 312.666.3494 and choose the MyChart option, for a link to get access to your Erie MyChart patient portal account. Once you have, visit myeriehealth.com to log in to Erie MyChart.
After your office visit, you may still have some things to do to continue with your care. Download a PDF with useful information about what you might need to know once your office visit is over.
To get a prescription
Pick up your prescription at your preferred pharmacy. To refill a prescription call the pharmacy where you first had it filled. They will contact Erie if necessary.
To make a follow up appointment
The easiest way to make an appointment is to use your Erie MyChart account and request an appointment. We’ll call you back to confirm your chosen time. Or call us at 312.666.3494 or 847.666.3494.
To get lab or other test results
To see your test results, log in to your Erie MyChart account. Your Erie care team will follow-up with you to discuss an abnormal test result. If you have any questions about your results, use Erie MyChart to message your care team or call Erie.
To get your referral
Completing your referral for lab tests, other tests, or to see a specialist, dentist or behavioral health professional is very important. That’s why your provider suggested it. But now you must act. Don’t put this off.
The best way to get your current referral and instructions, and to ask non-urgent questions is in your Erie MyChart account. The referral should be available within 7 business days. If you have not activated your Erie MyChart account, your referral will come in the mail in 2 - 3 weeks. Some referrals need “prior authorization” and can take longer. Be sure to update your address at the front desk.
Click to learn more about finding your referral in your Erie MyChart account.
To pay a bill
To save money, pay your bill at the time of your appointment. We accept credit cards, cash or check. You can also pay with credit card in your Erie MyChart account, or by calling us at 312.666.3494 or 847.666.3494.
To give feedback to Erie
You may get a text after your visit asking you to fill out a survey. We appreciate your response and feedback. It helps us get better. You can also send us an email at email@example.com, or you can call us at our feedback line: 312.432.2760. Do not use the feedback line for current health questions or to send a message to your provider. Use Erie MyChart for that.
You may be able to save money on prescriptions by using Erie’s 340B partner pharmacies.
Erie Family Health Centers is part of the federal 340B program. The program offers certain prescription drugs at a discount. Erie benefits too, which lets us care for more patients who do not have health insurance.
You can help yourself, help Erie and help the community. Ask the front desk staff and your Erie provider about the 340B program.
Find an Erie 340B pharmacy near you at eriefamilyhealth.org/340B.
As our children grow older it is important to understand their health and their rights. It is also important that they begin to participate in their own healthcare. At Erie we want to keep our patients healthy and safe, to educate them on their rights, and to prepare them for active participation in their own healthcare.
At Erie, children transition from pediatric care to adolescent care starting at the age of 12.
What to Expect in an Adolescent Visit
Once a patient turns 12 years old, they will start having adolescent well-child visits with their provider. During these visits, patients can expect the following services.
- Vitaling (height and weight, blood pressure, other screenings)
- Medical Examination
- Immunizations and Tests/Labs (if needed)
- Conversation with patient and provider. During this time, parent(s) will be asked to leave the room. The provider will discuss any sensitive topics with the patient that are important to their health and well-being. We encourage patients to discuss important or sensitive issues with a trusted adult in their lives. Information discussed during this part of the visit can be shared with the parent by the patient or with the patient’s permission.
- Transferring Erie MyChart access from parent to patient.
At Erie, 12 - 17 year olds have their own Erie MyChart accounts. We encourage adolescents to have increased ownership of their health information as a part of preparing for the transition of fully managing their own care in adulthood.
In Illinois, young people age 12 years and older have the right to access confidential care for
- Mental Health
- Reproductive and Sexual Health
- Substance Use
We encourage open communication between adolescents and their guardians. However, we can only share confidential information if the adolescent says it is ok or if someone’s safety is at risk.
Erie recommends the following routine screenings for young people between 12 - 17 years old.
- Cholesterol Screening for 9 - 11 years old and 17 - 21 years old
- Hearing Screening for 11 - 14 years old and 15 - 17 years old
- HIV Screening between 15 - 17 years old. This is a confidential test. Results are released to the patient, and can only be released to a parent with the patient’s permission.
- Mental Health Screenings including Depression and Suicide Risk at every visit
- Vision Screening at 12 and 15 years old
If you or a loved one are struggling with a suicidal crisis or emotional distress, please reach out for help.
- FREE 24/7 National Suicide Prevention Lifeline
In English: 1-800-273-TALK (8255)
In Spanish: 1-888-628-9454
- FREE 24/7 Crisis Text Line
In English: Text HOME to 741741
In Spanish: Text AYUDA to 741741
Erie Patients. For non-emergency requests for behavioral health appointments, call 312-432-7418.
Click here to download a PDF of what to expect in adolescent well-care visits at Erie and what kinds of routine screenings to expect for patients 12-17 years old.
Click here to learn more about Erie’s Teen Center, a health center dedicated to teens and young adults aged 12 - 24.
Erie believes in giving people the tools they need to live their healthiest lives.
You can explore resources like housing help, food pantries, and financial assistance by using our search engine, or search by the area that you live in.
Visit our Connect to Community Resources pages to learn more about what resources might be out there to help.
Erie believes it is every adult’s responsibility to make end-of-life plans. It is also important to communicate your plans in advance to your family and your care team.
An Advanced Directive is a document that tells people some of those decisions and it is an important part of your personal health plan.
The Illinois State Medical Society has resources to help you make these important decisions with your family and care team.
Visit The Illinois State Medical Society website and talk to your provider for more information.